Privacy Policy

Hark AI, Inc d/b/a Runbook ("Runbook," "we," "us," or "our") develops and operates an AI-powered platform and related tools that support logistics businesses. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our digital and online properties and services that link to this Privacy Policy, including our website, social media pages, marketing activities, and other interactions (collectively, the “Service”).

We may provide additional or supplemental privacy notices for specific products or services at the time personal information is collected.

Scope of This Policy

This Privacy Policy does not apply to personal information that we process on behalf of our business customers (such as companies or other organizations) in our role as a service provider or processor. Our handling of such information is governed by our agreements with those customers. If you have questions or concerns regarding personal information processed on behalf of a business customer, please contact that business directly.

Our products and services are intended for enterprise customers and their representatives. We generally do not offer services for personal, family, or household use. Accordingly, we treat personal information collected through the Service as relating to individuals acting in a business or professional capacity.

Personal Information We Collect

Information You Provide

Personal information you may provide through the Service or otherwise includes:

• Contact information, such as first and last name, salutation, professional title, company name, email address, mailing address, and telephone number.
• Demographic information, such as city, state, country, postal code, and age.
• Communications information, including information you provide when you contact us through the Service, social media, events, or other channels.
• Marketing information, such as your preferences for receiving marketing communications and information about your engagement with them.
• Other information you choose to provide, which we will use as described in this Privacy Policy or as disclosed at the time of collection.

Information From Third Parties

We may receive personal information from third-party sources and combine it with information we already have, including:

• Public sources, such as government records and other publicly available information.
• Private sources, including data providers, data licensors, and social media platforms.
• Marketing partners, such as joint marketing partners and event co-sponsors.
• Service providers that help us operate our business or provide the Service.
• Business transaction partners, including in connection with actual or potential mergers, acquisitions, financings, asset sales, or similar transactions, or in connection with insolvency or bankruptcy proceedings.

Automatic Data Collection

We, along with our service providers and business partners, may automatically collect information about your device and interactions with the Service, our communications, and other online services, including:

• Device information, such as operating system type and version, browser type, device identifiers, IP address, language settings, approximate location (e.g., city or state), and network information.
• Usage information, including pages or content viewed, time spent on pages, navigation paths, referring URLs, access times, and interaction with emails or other communications.
• Communication interaction data, such as whether you open, forward, or click links in our emails, often collected using pixel tags or similar technologies.

Additional details about these practices are described below.

Tracking and Similar Technologies

We use cookies and other similar technologies to collect some of the information described above, including:

• Cookies, which are small text files stored on your device that allow us and our partners to recognize your browser, remember preferences, and track activity. These include session cookies, persistent cookies, first-party cookies, and third-party cookies.
• Local storage technologies, such as HTML5 local storage, which provide functionality similar to cookies but may store larger amounts of data.
• Web beacons or pixel tags, which are used to determine whether webpages or emails have been accessed or interacted with.

Your choices regarding these technologies are described in the Your Choices section below.

How We Use Personal Information

We use personal information for the following purposes:

Service Delivery and Operations

To operate and provide the Service, including to:

• Deliver, maintain, and secure the Service and our business operations.
• Enable security features and protect against misuse.
• Communicate with you regarding the Service, including updates, notices, and administrative messages.
• Respond to inquiries, requests, and support needs.

Personalization

To personalize and enhance your experience, including by:

• Understanding user needs and interests.
• Tailoring Service features and communications.
• Remembering user preferences and selections.

Analytics and Improvement

To analyze usage trends, improve the Service, develop new products and features, and better understand how users interact with our websites and communications. For example, we may use Google Analytics for these purposes. You can learn more about Google Analytics and opt-out options at: https://tools.google.com/dlpage/gaoptout.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including:

• Direct marketing, such as sending newsletters or promotional communications, which you may opt out of at any time.
• Interest-based advertising, where we and our partners use cookies and similar technologies to deliver ads that may be relevant to your interests.

Compliance and Protection

To comply with legal obligations and protect rights and safety, including to:

• Respond to lawful requests and legal processes.
• Enforce applicable terms and agreements.
• Detect, prevent, and investigate fraud, security incidents, or unlawful activity.
• Protect the rights, privacy, safety, or property of Runbook, our users, or others.

Aggregated and De-Identified Data

We may create and use aggregated, de-identified, or anonymized data for lawful business purposes, including analytics, service improvement, and business development. Such data does not identify individuals.

Additional Uses

In limited circumstances, we may seek your consent to use personal information for purposes that are not compatible with the purposes described above.

How We Share Personal Information

We may share personal information with:

• Service providers that perform services on our behalf, such as hosting, analytics, customer support, marketing, and IT services.
• Advertising partners for interest-based advertising purposes.
• Third parties you direct or consent to, when you ask us to share information.
• Business partners, including co-sponsors or joint offering partners.
• Professional advisors, such as legal, accounting, or insurance advisors.
• Authorities and others, including law enforcement or government entities, where required or appropriate for legal or protection purposes.
• Business transferees, such as in connection with mergers, acquisitions, financings, or asset transfers.

Your Choices

Marketing Communications

You may opt out of marketing emails by following the unsubscribe instructions in those messages or by contacting us. Even if you opt out, we may continue to send non-marketing communications related to the Service.

Cookies and Tracking Technologies

Most browsers allow you to control cookies through settings. Disabling cookies may affect the functionality of the Service. More information about managing cookies is available at www.allaboutcookies.org.

Advertising Choices

You may limit interest-based advertising through browser settings, privacy tools, or platform-specific controls, including:

• Google Ads Settings: https://adssettings.google.com/
• Facebook Ads Preferences: https://www.facebook.com/about/ads
• Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
• Digital Advertising Alliance: https://optout.aboutads.info

You may need to apply these settings separately for each browser or device.

Do Not Track

Some browsers send “Do Not Track” signals. We do not currently respond to these signals. However, if you do not want to be tracked, please contact us at the email address listed below in the Contact Us section.

Declining to Provide Information

If you choose not to provide certain information, we may be unable to provide some features or services.

Your Privacy Rights (U.S. States)

This section applies to residents of certain U.S. states with comprehensive privacy laws, including but not limited to California, Colorado, Connecticut, Utah, and Virginia. If you are a resident of one of these states, you may have additional rights regarding your personal information.

Personal Information We Collect

How We Use Personal Information

We use personal information for the purposes described in the "How We Use Personal Information" section above.

How We Share Personal Information

We may share personal information with the categories of third parties described in the "How We Share Personal Information" section above. We do not sell personal information in exchange for monetary consideration. However, we may share certain information (such as online identifiers and browsing activity) with advertising partners in ways that may constitute "sharing" for targeted advertising purposes under certain state laws. You may opt-out of this kind of “sharing” by emailing us at legal@myrunbook.com.

Your Rights

Subject to certain exceptions and limitations and depending on where you reside, you may have the following rights with respect to your personal information:

• Right to Know: Confirm whether we process your personal information and access the personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of: (i) Sales of personal information; (ii) Sharing of personal information for targeted advertising; and (iii) Profiling in furtherance of decisions that produce legal or similarly significant effects (where applicable).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Email: legal@myrunbook.com
• Mail: 13208 McCulloch Ave Saratoga CA 95070 USA
• Phone: +1 408-914-1086

We will need to verify your identity before processing your request. We may ask you to provide information to match with our records, such as your name, email address, or account information. We will respond to your request within the timeframe required by applicable law (typically 30 days).

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require verification that you have authorized the agent to act on your behalf.

Appeal Rights

If we deny your privacy request, you may have the right to appeal our decision. We will provide information about how to appeal in our response to your request.

Additional Information for California Residents

• Shine the Light: We do not share personal information with third parties for their direct marketing purposes.
• Toll-Free Number: +1 408-914-1086
• Minors: We do not knowingly sell or share personal information of individuals under 16 years of age.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purposes for which it is used. For example, we may retain account information for the duration of your business relationship with us and for a reasonable period thereafter, or as required by law.

Other Websites and Services

The Service may include links to third-party websites or services that we do not control. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy practices and policies.

Security

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information. However, no security measure is completely risk-free, and we cannot guarantee absolute security.

International Data Transfers

We are based in the United States and may transfer personal information to countries where privacy laws may differ from those in your jurisdiction.

Children’s Information

The Service is not intended for individuals under 18 years of age. If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice as required by law. Continued use of the Service after changes take effect indicates acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights available under applicable law, please contact us: